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Withdraw


2.1 How do I withdraw funds via GCash?


1. Login to Your Account: Go to the account tab after logging in.
2. Choose GCash: From the Withdraw page, select GCash.
3. Select Account: Choose "To a GCash Account" and enter the desired withdrawal amount. If you don’t have a GCash account linked, link one and then enter the amount.
4. Confirm Payment: Confirm the payment, click "Submit," and you'll be redirected to GCash to log in and enter the OTP sent to your mobile number for verification.


Withdraw guide 1


2.2 How do I withdraw funds via bank transfer?


1. Login to Your Account: Go to the account tab after logging in.
2. Choose Bank Transfer: From the Withdraw page, select Bank Transfer.
3. Select Account: Choose your linked bank account. If you don't have a linked account, add one and enter the desired withdrawal amount.
4. Confirm and Submit: Confirm the payment and click "Submit" to complete the withdrawal.


Withdraw guide 2


2.3 Why haven't I received my withdrawal even though it shows as approved in the transaction history?


ArenaPlus withdrawals are processed in real-time, but if your withdrawal is approved and still hasn’t been credited to your account, please know that the turnaround time depends on the merchant or bank handling the transaction, as well as your chosen payment method and amount.


2.4 Can I make a withdrawal from a bank under a different name?


To ensure security, withdrawals can only be processed to a bank account registered in the player's name.


2.5 My Gcash exceeded its limit. What can I do?


₱100,000 Gcash Limit
If your Gcash exceeds its limit, try reaching out to Gcash support or check their help center to see how you can increase your wallet limit to ₱500,000.
₱500,000 Gcash Limit
For ₱500,000 maxed out limit, you would have to wait for your wallet limit to refresh the next month.


2.6 My withdrawal was completed, but I still haven't received it in my Gcash/Bank account.


Withdrawals are processed instantly on our platform!
Withdrawal Guidelines
Less than ₱50,000
Withdrawal less than ₱50,000 using bank or Gcash will be posted immediately once it's been approved. Please check your account statement or contact your bank/Gcash for further distance.

More than ₱50,000
Withdrawal of more than ₱50,000, will be transferred through Pesonet and can take up 1-2 banking days to reflect. For any delays, it might be due to your bank or payment provider normal procedures or verifications.

Large withdrawal To set your expectation, large withdrawals such as ₱500,000 or more can take 5-10 banking days to reflect on your receiving account after it's been completed in our end.

Note: Note that the provided timeframe is just an estimate. For any delays, it might be due to your bank or payment provider normal procedures or verifications.


2.7 How many withdrawal methods can I bind in my account?


You can add up to 5 Gcash and 5 Bank accounts as withdrawal method.