ArenaPlus Frequently Asked Questions

ArenaPlus is the #1 PAGCOR-licensed online sportsbook in the Philippines, providing a secure and engaging sports betting and streaming experience. Launched in 2023, ArenaPlus features a wide range of local and international sports and continues to expand its presence through key partnerships across major leagues, including the NBA, PBA, and PVL.

You can register for an ArenaPlus account using your mobile number.

1. Go to ArenaPlus.ph or open the ArenaPlus mobile app.
   
2. Tap Sign In in the upper-right corner of the screen.
   
3. Tap Create Account.
   
4. Enter your mobile number.
   
5. Enter the 4-digit verification code sent to your mobile number.
   

You must be at least 21 years old to register and play on ArenaPlus, in accordance with Philippine gaming laws and PAGCOR regulations. By registering, you confirm that you meet this age requirement.

ArenaPlus reserves the right to request proof of age at any time and may suspend accounts if underage play is suspected.

The following persons are prohibited from participating, pursuant to Malacañang Memorandum Circular No. 8:

• Government officials and employees directly connected with government operations.
• Members of the Armed Forces of the Philippines (AFP), including the Army, Navy, and Air Force, and members of the Philippine National Police (PNP).
• Persons below 21 years of age.
• PAGCOR officials and employees.
• Unregistered players and banned individuals.
• Spouses, common-law partners, children, and parents of the persons listed above.
• Persons included in the National Database of Restricted Persons (NDRP).
• Holders of a Gaming Employment License (GEL).
• Financiers, loan sharks, and similar individuals.

Yes! The ArenaPlus app is available for both iOS (App Store) and Android.

You can download the iOS version and the Android APK version here.

The mobile app offers the same full range of games, deposits, withdrawals, and customer support features as the desktop version.

To access your account, follow the steps below.

1. Tap Sign In in the upper-right corner of the screen. You can log in using either a one-time code or your password.
   
   
2. Enter your registered mobile number. A verification code will be sent to you via SMS when using a one-time code to log in.
   
3. If you are logging in using a one-time code, enter the 4-digit verification code. If you are logging in using your password, enter your registered password. Tick the box to confirm that you agree to the Terms of Use and Privacy Policy.
   
4. Tap Sign In to access your account.
   

You can reset your password in just a few minutes.

Follow the steps below:

1. Tap Sign In in the upper-right corner of the screen.
   
2. Select Forgot Password?
   
3. Enter your registered mobile number, then tap Reset Password. A verification code will be sent to your mobile number.
   
4. Enter the 4-digit verification code, then create and confirm your new password.
   

Note: When signing in with your new password, ensure that uppercase and lowercase letters are entered correctly.

KYC stands for Know Your Customer. It is a standard identity verification process required by PAGCOR to confirm your identity and ensure that you meet the legal age requirement (21+).

KYC also helps prevent fraud and supports responsible gaming.

You can access your KYC Settings by navigating to Profile → Settings → Security Center → KYC Settings.

Follow the steps below:

1. Tap your profile icon in the upper-right corner of the screen.
   
2. Tap Settings.
   
3. Select Security Center.
   
4. Tap KYC Settings.

ArenaPlus supports various deposit methods, including GCash, Maya, bank transfers (BDO, BPI, UnionBank, and Metrobank), and Pay&Go.

Available deposit methods may vary depending on your location and account verification level.

Follow these steps:

1. Tap the + icon or your profile icon in the upper-right corner of the screen.
   
2. Under E-Wallet, select GCash and enter your preferred deposit amount.
   
3. Tap Submit, then log in to your GCash account and scan the QR code to complete the payment.
   

Follow these steps:

1. Tap the + icon or your profile icon in the upper-right corner of the screen.
   
2. Under E-Wallet, select Maya, then enter your preferred deposit amount and tap Submit.
   
3. Complete the payment using one of the following methods:
   • Scan the QR code using the Maya app; or
   • Tap Login to Pay and sign in to your Maya account.
   
   

For your first deposit, the minimum amount is ₱500. Deposit limits for subsequent deposits may vary depending on the payment method. The maximum deposit amount is ₱50,000 per transaction.

Check the Cashier section for the limits applicable to your selected payment channel.

The minimum withdrawal amount is ₱1, while the maximum withdrawal amount per transaction is ₱500,000.

Note: If you are withdrawing through Pay&Go, your available balance must be at least ₱500 to use this withdrawal method.

You can withdraw funds through GCash, Maya, and a wide range of Philippine banks via InstaPay and PESONet, including:

• BDO
• BPI
• UnionBank
• Metrobank
• RCBC
• Security Bank
• LANDBANK
• PNB
• Chinabank
• EastWest
• HSBC

Withdrawal requests are typically processed within 1 to 3 business days.

Withdrawals to GCash and Maya are usually processed the fastest and may be credited within 24 hours. Bank transfers may take 1 to 3 business days, depending on the receiving bank.

Processing times may be longer during weekends, public holidays, or when additional verification is required.

Before making your first withdrawal, you must create a 6-digit Wallet Password.

Your Wallet Password is separate from your login password and is required each time you make a withdrawal. This additional security measure helps protect your funds and account.

To avoid delays when withdrawing, set up your Wallet Password in advance through your account's security settings.

Follow these steps:

• Log in to your account and tap Sports.
• Select the sport and event you want to bet on.
• Choose an In-Play (live) or upcoming event.
• Select your preferred market (e.g., Moneyline, Handicap, or Over/Under).
• Enter your stake, review the odds and potential payout, then tap Place Bet.

Note: Please review your bet carefully before confirming. Once a bet has been placed, it cannot be cancelled.

ArenaPlus offers fixed-odds betting across all sports markets.

You can choose from six odds formats based on your preference:

• Decimal
• American
• Fractional
• Hong Kong
• Indonesian
• Malaysian

You can change your preferred odds format at any time by going to Sports → Settings → Odds Format.

Your payout is calculated based on your stake and the odds selected when your bet is placed. The potential payout, including your original stake, is displayed on your bet slip before you confirm your bet.

For bets using Decimal Odds, the calculation is:

Stake × Decimal Odds = Total Payout

Example:

If you place a ₱100 bet at odds of 2.50:

• Total Payout = ₱100 × 2.50 = ₱250
• Profit = ₱250 − ₱100 = ₱150

If your bet wins, the payout will be credited to your account. If your bet loses, your stake will be forfeited.

Unless otherwise stated in the applicable market or event rules, overtime and extra time are included in bet settlement.

ArenaPlus offers several betting options to suit different play styles:

Basic Bet Types

• Single Bet ‒ A wager on a single selection. If your selection wins, your bet wins.
• Parlay Bet ‒ Combines two or more selections into one bet. All selections must win for the parlay to pay out.
• System Bet ‒ Combines multiple selections into several smaller parlays, allowing you to win even if not all selections are correct.

Popular Betting Markets

• Moneyline ‒ Bet on the winner of a match or event.
• Handicap ‒ One team or player is assigned a virtual advantage or disadvantage before the event begins.
• Over/Under (Totals) ‒ Bet on whether the total score, points, goals, or another statistic will be over or under a specified line.
• 1X2 ‒ Predict the outcome of a match: Home Win (1), Draw (X), or Away Win (2).
• Quarter/Half Betting ‒ Bet on the outcome of a specific quarter, period, inning, or half instead of the full game.
• Outright Betting ‒ Predict the winner of a tournament, league, championship, or season-long award.
• Prop Bets (Special Bets) ‒ Bet on specific events or outcomes within a game, such as player performance or team statistics. Availability may vary by event.

Visit our Promotions page here to view current promotions.

New promotions may be added from time to time, so we recommend checking the page regularly for updates.

Bonuses are personalized offers designed to enhance your gaming experience. From time to time, we reward our players with different bonuses, so it is worth checking your notifications regularly.

With bonuses, you may be able to try games for free, such as through free bets or free spins, or use a bonus amount for betting.

Before using any offer, we recommend reviewing the applicable Terms and Conditions. If you have any questions, please contact Customer Support for assistance.

To find bonuses, tap Explore on the bottom navigation bar and select Bonus when using the mobile app. On desktop, select Bonus from the left menu.

“Claim”, “redeem”, and “activate” refer to the actions you take to use a bonus. Claiming accepts the offer, redeeming applies it to your account, and activating starts its use so you can begin wagering or playing with it.

Please note that some bonuses may require you to complete certain requirements before you can receive them. In other cases, we may surprise you with special offers that you can use immediately.

Before using any bonus, we recommend reviewing the applicable Terms and Conditions. If you have any questions, please contact Customer Support for assistance.

Responsible Gaming refers to the tools and features available to help you manage your gaming activity and stay in control of your play.

At ArenaPlus, we are committed to promoting a safe and responsible gaming environment and helping players minimize the risks associated with excessive gaming.

You can access these settings by going to Profile → Settings → Responsible Gaming.

Betting Limits are Responsible Gaming tools that help you control how much you can spend on bets over a specific period.

You can set:

• Daily Betting Limit ‒ The maximum amount you can bet per day.
• Weekly Betting Limit ‒ The maximum amount you can bet per week.
• Monthly Betting Limit ‒ The maximum amount you can bet per month.

To set your Betting Limits:

1. Tap your profile icon in the upper-right corner of the screen.
   
2. Tap Settings.
   
3. Under Settings, tap Responsible Gaming.
   
4. Tap Betting Limit.
   
5. Enter your preferred daily, weekly, and/or monthly betting limits, then tap Save.
   

The Daily Loss Limit lets you set the maximum amount you're willing to lose in a single day. Once this limit is reached, you may no longer be able to place additional bets for the rest of the day. This helps you manage your spending and stay in control of your play.

To set your Daily Loss Limit:

1. Tap your profile icon in the upper-right corner of the screen.
   
2. Tap Settings.
   
3. Tap Responsible Gaming.
   
4. Select Daily Loss Limit.
   
5. Enter your preferred limit amount, then tap Confirm.
   

If you or someone you know needs support, you may contact any of the following organizations for assistance:

• Gamblers Anonymous Philippines — 0915-938-2808 | gaphilippines.com
• Seagulls Flock Organization — seagullsflock.org
• EmbracePlus — Smart: 0908-235-5235 | Globe: 0956-392-1294
• National Center for Mental Health (NCMH) — (02) 8531-9001 Local 301/304 (PACD) | ncmh.gov.ph
• C.A.R.E. Treatment & Rehabilitation Center — 0917-898-2935

Need help managing your ArenaPlus account? You can also contact Customer Support to activate self-exclusion or set Responsible Gaming limits on your account.

AML (Anti-Money Laundering) compliance refers to the measures ArenaPlus takes to prevent money laundering, fraud, and other illegal activities.

In accordance with Philippine laws and regulations, we may verify your identity, monitor transactions, and report suspicious activity to the appropriate authorities when required.

Yes. As part of our Anti-Money Laundering (AML) obligations, we may verify your identity through our Know Your Customer (KYC) process and review your transaction activity to help detect fraud, money laundering, or other suspicious activity.

We may also report unusual activity to the appropriate authorities as required by law.

All records are stored securely and are only accessible to authorized personnel.

If we detect activity that may be linked to money laundering, fraud, or other illegal financial activity, we may temporarily restrict, suspend, or permanently close your account.

As required by law, we may also report suspicious activity to the appropriate authorities and cooperate with any related investigations.

If you suspect unauthorized access to your account, change your password immediately and enable two-factor authentication (2FA).

Next, contact Customer Support via live chat to report the issue. We may temporarily restrict access to your account while the matter is being investigated.

To help keep your account secure, always log out when using shared devices and never share your login credentials with anyone.

Your game balance may appear locked or out of sync for several reasons, including:

• An unstable internet connection causing delays in communication with the server
• Scheduled maintenance by the game provider
• Temporary technical issues affecting balance updates

Note: This issue is usually temporary. Try closing and reopening the game, then check your balance again.

If you're still having trouble after maintenance has been completed, please contact Customer Support for assistance.

If a game is not loading properly, try the following steps:

• Refresh the page or restart the app.
• Check your internet connection. A stable connection is recommended for the best gaming experience.
• Update the ArenaPlus app to the latest version.

If the game still does not load after completing these steps, please contact Customer Support and provide the game name along with a screenshot of the issue.

You can report technical issues through any of the following channels:

• Live Chat — Available 24/7 on the ArenaPlus app
• Email — [email protected]
• Phone — +63 285390285 (standard call rates may apply)

To help us investigate the issue, please provide:

• Your username
• Your device model and app version
• A description of the issue
• Any relevant screenshots or screen recordings

While bet acceptance cannot be guaranteed during live events, the following steps may help reduce the likelihood of a rejection:

• Place your bet promptly, as odds can change quickly during live play.
• Use a stable internet connection to help prevent delays in submitting your bet.
• Ensure you have sufficient available balance before placing your bet.