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Betting and casino play should stay fun. ArenaPlus is a PAGCOR-licensed platform, and we build tools directly into your account, so you can stay in control of your time and money. This guide explains what responsible gaming means, how to set limits on ArenaPlus, how PAGCOR self-exclusion works, and where to find free, confidential help in the Philippines if you or someone you know needs it.
You must be 21 years or older to play. Gambling can be addictive. Know when to stop.
What Is Responsible Gaming?
Responsible gaming means treating betting as a form of paid entertainment rather than a way to make money and using practical controls to keep it that way. In practice, it comes down to a few habits recommended by the Philippine Amusement and Gaming Corporation (PAGCOR): play only for entertainment, treat any money you lose as the cost of that entertainment, set a time and money limit before you start, never borrow money to gamble, and avoid trying to win back what you have lost.
For operators, responsible gaming is a regulatory duty. Every PAGCOR-licensed platform must follow the Responsible Gaming Code of Practice, which sets minimum standards designed to reduce gambling-related harm, prevent addiction, and keep anyone under 21 from playing. At ArenaPlus, operated by DigiPlus Interactive Corp., we take a proactive approach: we give players account-level controls to set their own limits and self-exclude, and we support PAGCOR’s wider responsible gaming programs.
How to Play Responsibly?
Playing responsibly is easier when you decide the rules you want to set yourself before placing a bet, whether it’s with our casino games or sportsbook. These principles come from PAGCOR’s official responsible gaming guidance:
- Only gamble for entertainment, and only with money you can afford to lose.
– Set a budget and a time limit for each session and stop when you reach either one. - Treat losses as the price of entertainment, not something to recover.
- Never borrow money, sell belongings, or use funds meant for bills to keep playing.
- Do not let gambling take the place of family, friends, work, or other activities you value.
- Take regular breaks, and never gamble to escape stress, boredom, or low mood.
Account Controls and Limits on ArenaPlus
ArenaPlus provides in-account tools so you can cap your own play before it becomes a problem. Because specific limit ranges and options are configured for the Philippine market, check the exact settings inside your account or ask our support team through the ArenaPlus Help Center.
Deposit Limits
Loss and Session Limits
A loss limit caps the total amount you can lose within a chosen timeframe, while a session limit controls how long you stay logged in. Both are useful if you tend to lose track of time or keep playing to chase a result. When you hit the limit you have set, your account restricts further play until the period resets.
Reality Checks and Cooling-Off Periods
Self-Assessment: Signs of a Gambling Problem
Recognizing the early signs of problem gambling makes it easier to act before harm builds up. According to PAGCOR, common warning signs include:
- Betting more money, or for longer, than you intended.
- Repeatedly trying to win back losses.
- Rising debt, unpaid bills, or borrowing to fund gambling.
- Thinking about gambling most of the time.
- Hiding how much you gamble from family or friends.
- Feeling anxious, hopeless, or low because of gambling.
- Gambling starting to affect your relationships, work, or daily life.
If several of these feel familiar, consider setting stricter limits, taking a cooling-off period, or applying for self-exclusion. Free and confidential help is also available, and reaching out early is a sign of strength, not failure.
What Is Self-Exclusion?
Self-exclusion is a voluntary, formal request to bar yourself from gambling for a fixed period. Unlike a cooling-off break, which you manage in your ArenaPlus account, self-exclusion is administered by PAGCOR and applies across every gaming establishment it operates and regulates, both online and land-based. It is a serious, binding commitment intended for anyone who feels they are developing a problem with gambling.
What Is the NDRP in PAGCOR?
The National Database of Restricted Persons (NDRP) is a centralized list of individuals who are not permitted to gamble, including people who have self-excluded, those excluded at a family member’s request, and other restricted categories, such as government officials directly connected to gaming operations, members of the Armed Forces of the Philippines and the Philippine National Police, and anyone under 21.
Every PAGCOR-licensed operator, including ArenaPlus, must check this database and enforce the exclusions on it. Once your name is added to the NDRP, licensed platforms are required to prevent you from playing. Your information is treated as classified under the Data Privacy Act of 2012.
How to Self-Exclude From Online Casinos in the Philippines?
Self-exclusion is applied directly through PAGCOR, so it covers all licensed operators at once rather than one site at a time. Here is how it works.
Self-Exclusion (Voluntary)
If you want to exclude yourself, you can file an application through PAGCOR’s Online Self-Exclusion Application (OSEA) portal. You choose an exclusion period of six months, one year, or five years. After the period ends, the order is lifted automatically. You will need a valid government-issued ID and, for identity verification, a real-time selfie or video confirmation.
The first six months of any self-exclusion are irrevocable and cannot be cancelled. While excluded, you are not eligible to collect winnings or recover losses from any gaming activity. If you need more time, you can request an extension of at least six months.
Family Exclusion
How Do I Email PAGCOR Responsible Gaming?
Where to Get Gambling Addiction Help in the Philippines?
If gambling is affecting you or someone close to you, free and confidential support is available from PAGCOR-accredited help centers and support groups across the Philippines. You do not have to wait until a crisis point to reach out.
- Gamblers Anonymous Philippines — peer support meetings for people who want to stop gambling. Contact: 0915 938 2808.
- Gam-Anon Philippines — support for the families and friends of problem gamblers.
- Bridges of Hope — a rehabilitation foundation with branches nationwide. Contact: (02) 622-0193 / 0917 509 8826.
- Life Change Recovery Center — Quezon City. Contact: (02) 415-7964 / 415-6529.
- Milestone Health and Wellness Center — Baguio City. Contact: 0919 000 9188.
- PAGCOR Responsible Gaming — for exclusion and general assistance. Contact: (02) 8248-9568.
If you or someone you know is in emotional distress, please reach out to a trusted person or a professional counselor. Asking for help early makes recovery far more manageable.
Our Commitment to Responsible Gaming
If you have any questions about setting limits, taking a break, or self-excluding, our support team is here to help. Visit the ArenaPlus Help Center or explore your account settings to put these controls in place today. You can also review our current promotions and terms to understand exactly how your account works.
Play for fun. Set your limits. Know when to stop.
ArenaPlus is a PAGCOR-licensed sportsbook open to players aged 21 and above. Gambling does not guarantee earnings or financial gains — always have a game plan and play within your means. If you’d like tools to manage your play, visit ArenaPlus’s Responsible Gaming page, or contact PAGCOR at (02) 8522-0299 / www.pagcor.ph/regulatory/responsible-gaming.php. Gambling can be addictive — know when to stop.
