ArenaPlus is the Philippines' Most Popular PBA, PVL, and E-Sports
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1.1 Welcome to the ArenaPlus platform run by Leisure and Resorts
World Corporation (LRWC) Limited and its affiliates (individually
and collectively, "ArenaPlus", "we", "us" or "our"). ArenaPlus takes
its responsibilities under applicable privacy laws and regulations
("Privacy Laws") seriously and is committed to respecting the
privacy rights and concerns of all Users of our ArenaPlus website
and mobile application (the "Platform") (we refer to the Platform
and the services we provide as described on our Platform
collectively as the "Services"). Users refers to a user who
registers for an account with us for use of the Services. We
recognize the importance of the personal data you have entrusted to
us and believe that it is our responsibility to properly manage,
protect and process your personal data. This Privacy Policy
(“Privacy Policy” or “Policy”) is designed to assist you in
understanding how we collect, use, disclose and/or process the
personal data you have provided to us and/or we possess about you,
whether now or in the future, as well as to assist you in making an
informed decision before providing us with any of your personal
data.
1.2 "Personal Data" or "personal data" means data, whether true or
not, about an individual who can be identified from that data, or
from that data and other information to which an organization has or
is likely to have access. Common examples of personal data could
include name, identification number and contact information.
1.3 By using the Services, registering for an account with us,
visiting our Platform, or accessing the Services, you acknowledge
and agree that you accept the practices, requirements, and/or
policies outlined in this Privacy Policy, and you hereby consent to
us collecting, using, disclosing and/or processing your personal
data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF
YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO
NOT USE OUR SERVICES OR ACCESS OUR PLATFORM. If we change our
Privacy Policy, we will notify you including by posting those
changes or the amended Privacy Policy on our Platform. We reserve
the right to amend this Privacy Policy at any time. To the fullest
extent permissible under applicable law, your continued use of the
Services or Platform, shall constitute your acknowledgment and
acceptance of the changes made to this Privacy Policy.
1.4 This Policy applies in conjunction with other notices,
contractual clauses, consent clauses that apply in relation to the
collection, storage, use, disclosure and/or processing of your
personal data by us and is not intended to override those notices or
clauses unless we state expressly otherwise.
1.5 This Policy applies to both buyers and sellers who use the
Services except where expressly stated otherwise.
2. WHEN WILL ArenaPlus COLLECT PERSONAL DATA?
2.1 We will/may collect personal data about you:
• when you register and/or use our Services or Platform, or open an
account with us;
• when you enter into any agreement or provide other documentation
or information in respect of your interactions with us, or when you
use our products and services;
• when you interact with us, such as via telephone calls (which may
be recorded), letters, fax, face-to-face meetings, social media
platforms and emails, including when you interact with our customer
service agents;
• when you use our electronic services, or interact with us via our
application or use services on our Platform. This includes, without
limitation, through cookies which we may deploy when you interact
with our application or website;
• when you grant permissions on your device to share information
with our application or Platform;
• when you link your ArenaPlus account with your social media or
other external account or use other social media features, in
accordance with the provider’s policies;
• when you carry out transactions through our Services;
• when you provide us with feedback or complaints;
• when you submit your personal data to us for any reason The above
does not purport to be exhaustive and sets out some common instances
of when personal data about you may be collected.
3. WHAT PERSONAL DATA WILL ArenaPlus COLLECT?
3.1 The personal data that ArenaPlus may collect includes but is not
limited to:
• name;
• email address;
• date of birth;
• billing and/or delivery address;
• bank account and payment information;
• telephone number;
• gender;
• information sent by or associated with the device(s) used to
access our Services or Platform;
• information about your network and the people and accounts you
interact with;
• photographs or audio or video recordings;
• government issued identification or other information required for
our due diligence, know your customer, identity verification, or
fraud prevention purposes;
• marketing and communications data, such as your preferences in
receiving marketing from us and third parties, your communication
preferences and history of communications with us, our service
providers, and other third parties;
• usage and transaction data, including details about your searches,
orders, the advertising and content you interact with on the
Platform, and other products and services related to you;
• location data;
• any other information about the User when the User signs up to use
our Services or Platform, and when the User uses the Services or
Platform, as well as information related to how the User uses our
Services or Platform; and aggregate data on content the User engages
with.
3.2 You agree not to submit any information to us which is
inaccurate or misleading, and you agree to inform us of any
inaccuracies or changes to such information. We reserve the right at
our sole discretion to require further documentation to verify the
information provided by you.
3.3 If you sign up to be a user of our Platform using your social
media account (“Social Media Account”), link your ArenaPlus account
to your Social Media Account or use any ArenaPlus social media
features, we may access information about you which you have
voluntarily provided to your Social Media Account provider in
accordance with such provider's policies, and we will manage and use
any such personal data in accordance with this Policy at all times.
3.4 If you do not want us to collect the aforementioned
information/personal data, you may opt out at any time by notifying
our Data Protection Officer in writing. Further information on
opting out can be found in the section below entitled "How can you
withdraw consent, remove, request access to or modify information
you have provided to us?" Note, however, that opting out or
withdrawing your consent for us to collect, use or process your
personal data may affect your use of the Services and the Platform.
4. COLLECTION OF OTHER DATA
4.1 As with most websites and mobile applications, your device sends
information which may include data about you that gets logged by a
web server when you browse our Platform. This typically includes
without limitation your device’s Internet Protocol (IP) address,
computer/mobile device operating system and browser type, type of
mobile device, the characteristics of the mobile device, the unique
device identifier (UDID) or mobile equipment identifier (MEID) for
your mobile device, the address of a referring web site (if any),
the pages you visit on our website and mobile applications and the
times of visit, and sometimes a "cookie" (which can be disabled
using your browser preferences) to help the site remember your last
visit. If you are logged in, this information is associated with
your personal account. The information is also included in anonymous
statistics to allow us to understand how visitors use our site.
4.2 Our mobile applications may collect precise information about
the location of your mobile device using technologies such as GPS,
Wi-Fi, etc. We collect, use, disclose and/or process this
information for one or more Purposes including, without limitation,
location-based services that you request or to deliver relevant
content to you based on your location or to allow you to share your
location to other Users as part of the services under our mobile
applications. For most mobile devices, you are able to withdraw your
permission for us to acquire this information on your location
through your device settings. If you have questions about how to
disable your mobile device's location services, please contact your
mobile device service provider or the device manufacturer.
4.3 As when you view pages on our website or mobile application,
when you watch content and advertising and access other software on
our Platform or through the Services, most of the same information
is sent to us (including, without limitation, IP Address, operating
system, etc.); but, instead of page views, your device sends us
information on the content, advertisement viewed and/or software
installed by the Services and the Platform and time.
5. COOKIES
5.1 We or our authorized service providers and advertising partners
may from time to time use "cookies" or other features to allow us or
third parties to collect or share information in connection with
your use of our Services or Platform. These features help us improve
our Platform and the Services we offer, help us offer new services
and features, and/or enable us and our advertising partners serve
more relevant content to you, including through remarketing.
“Cookies” are identifiers that are stored on your computer or mobile
device that record data about computer or device, how and when the
Services or Platform are used or visited, by how many people and
other activity within our Platform. We may link cookie information
to personal data. Cookies also link to information regarding what
web pages you have viewed. This information is used to enable our
third-party advertising partners to serve advertisements on sites
across the internet, and to conduct data analysis and to monitor
usage of the Services.
5.2 You may refuse the use of cookies by selecting the appropriate
settings on your browser or device. However, please note that if you
do this you may not be able to use the full functionality of our
Platform or the Services.
6. HOW WE STORE THE INFORMATION YOU PROVIDE US?
6.1 We may collect, use, disclose and/or process your personal data
for one or more of the following purposes:
• to consider and/or process your application/transaction with us or
your transactions or communications with third parties via the
Services;
• to manage, operate, provide and/or administer your use of and/or
access to our Services and our Platform, as well as your
relationship and user account with us;
• to respond to, process, deal with or complete a transaction and/or
to fulfil your requests for certain products and services and notify
you of service issues and unusual account actions;
• to enforce our Terms of Service or any applicable end user license
agreements;
• to protect personal safety and the rights, property or safety of
others;
• for identification, verification, due diligence, or know your
customer purposes;
• to evaluate and make decisions relating to your credit and risk
profile and eligibility for credit products;
• to maintain and administer any software updates and/or other
updates and support that may be required from time to time to ensure
the smooth running of our Services;
• to deal with or facilitate customer service, carry out your
instructions, deal with or respond to any enquiries given by (or
purported to be given by) you or on your behalf;
• to contact you or communicate with you via voice call, text
message and/or fax message, email and/or postal mail or otherwise
for the purposes of administering and/or managing your relationship
with us or your use of our Services, such as but not limited to
communicating administrative information to you relating to our
Services. You acknowledge and agree that such communication by us
could be by way of the mailing of correspondence, documents or
notices to you, which could involve disclosure of certain personal
data about you to bring about delivery of the same as well as on the
external cover of envelopes/mail packages;
• to allow other users to interact, connect with you or see some of
your activities on the Platform, including to inform you when
another User has sent you a private message, posted a comment for
you on the Platform or connected with you using the social features
on the Platform;
• to conduct research, analysis and development activities
(including, but not limited to, data analytics, surveys, product and
service development and/or profiling), to analyze how you use our
Services, to recommend products and/or services relevant to your
interests, to improve our Services or products and/or to enhance
your customer experience;
• to allow for audits and surveys to, among other things, validate
the size and composition of our target audience, and understand
their experience with ArenaPlus’s Services;
• for marketing and advertising, and in this regard, to send you by
various mediums and modes of communication marketing and promotional
information and materials relating to products and/or services
(including, without limitation, products and/or services of third
parties whom ArenaPlus may collaborate or tie up with) that Arena
Plus (and/or its affiliates or related corporations) may be selling,
marketing or promoting, whether such products or services exist now
or are created in the future. You can unsubscribe from receiving
marketing information at any time by using the unsubscribe function
within the electronic marketing material. We may use your contact
information to send newsletters or marketing materials from us and
from our related companies;
• to respond to legal processes or to comply with or as required by
any applicable law, governmental or regulatory requirements of any
relevant jurisdiction or where we have a good faith belief that such
disclosure is necessary, including, without limitation, meeting the
requirements to make disclosure under the requirements of any law
binding on ArenaPlus or on its related corporations or affiliates
(including, where applicable, the display of your name, and contact
details);
• to produce statistics and research for internal and statutory
reporting and/or record-keeping requirements;
• to carry out due diligence or other screening activities
(including, without limitation, background checks) in accordance
with legal or regulatory obligations or our risk management
procedures that may be required by law or that may have been put in
place by us;
• to audit our Services or ArenaPlus's business;
• to prevent or investigate any actual or suspected violations of
our Terms of Service, fraud, unlawful activity, omission or
misconduct, whether relating to your use of our Services or any
other matter arising from your relationship with us;
• to respond to any threatened or actual claims asserted against
ArenaPlus or other claim that any Content violates the rights of
third parties;
• to store, host, back up (whether for disaster recovery or
otherwise) of your personal data, whether within or outside of your
jurisdiction;
• to deal with and/or facilitate a business asset transaction or a
potential business asset transaction, where such transaction
involves ArenaPlus as a participant or involves only a related
corporation or affiliate of ArenaPlus as a participant or involves
ArenaPlus and/or any one or more of ArenaPlus's related corporations
or affiliates as participant(s), and there may be other third party
organizations who are participants in such transaction. A “business
asset transaction” refers to the purchase, sale, lease, merger,
amalgamation or any other acquisition, disposal or financing of an
organization or a portion of an organization or of any of the
business or assets of an organization; and/or;
• any other purposes which we notify you of at the time of obtaining
your consent.
(collectively, the “Purposes”).
6.2 You acknowledge, consent and agree that ArenaPlus may access,
preserve and disclose your Account information and Content if
required to do so by law or pursuant to an order of a court or by
any governmental or regulatory authority having jurisdiction over
ArenaPlus or in a good faith belief that such access preservation or
disclosure is reasonably necessary to: (a) comply with legal
process; (b) comply with a request from any governmental or
regulatory authority having jurisdiction over ArenaPlus; (c) enforce
the ArenaPlus Terms of Service or this Privacy Policy; (d) respond
to any threatened or actual claims asserted against ArenaPlus or
other claim that any Content violates the rights of third parties;
(e) respond to your requests for customer service; or (f) protect
the rights, property or personal safety of ArenaPlus, its users
and/or the public.
6.3 As the purposes for which we will/may collect, use, disclose or
process your personal data depend on the circumstances at hand, such
purpose may not appear above. However, we will notify you of such
other purpose at the time of obtaining your consent, unless
processing of the applicable data without your consent is permitted
by the Privacy Laws.
7. HOW DOES ArenaPlus PROTECT AND RETAIN CUSTOMER INFORMATION?
7.1 We implement a variety of security measures and strive to ensure
the security of your personal data on our systems. User personal
data is contained behind secured networks and is only accessible by
a limited number of employees who have special access rights to such
systems. However, there can inevitably be no guarantee of absolute
security.
7.2 We will retain personal data in accordance with the Privacy Laws
and/or other applicable laws. That is, we will destroy or anonymize
your personal data when we have reasonably determined that (i) the
purpose for which that personal data was collected is no longer
being served by the retention of such personal data; (ii) retention
is no longer necessary for any legal or business purposes; and (iii)
no other legitimate interests warrant further retention of such
personal data. If you cease using the Platform, or your permission
to use the Platform and/or the Services is terminated or withdrawn,
we may continue storing, using and/or disclosing your personal data
in accordance with this Privacy Policy and our obligations under the
Privacy Laws. Subject to applicable law, we may securely dispose of
your personal data without prior notice to you.
8. DOES ArenaPlus DISCLOSE THE INFORMATION IT COLLECTS FROM ITS
VISITORS TO OUTSIDE PARTIES?
8.1 In conducting our business, we will/may need to use, process,
disclose and/or transfer your personal data to our third-party
service providers, agents and/or our affiliates or related
corporations, and/or other third parties, which may be located in
Singapore or outside of Singapore, for one or more of the
above-stated Purposes. Such third-party service providers, agents
and/or affiliates or related corporations and/or other third parties
would be processing your personal data either on our behalf or
otherwise, for one or more of the above-stated Purposes. We endeavor
to ensure that the third parties and our affiliates keep your
personal data secure from unauthorized access, collection, use,
disclosure, processing or similar risks and retain your personal
data only for as long as your personal data is needed for the
above-mentioned Purposes. Such third parties include, without
limitation:
• our subsidiaries, affiliates and related corporations;
• other users of our Platform for one or more of the above-stated
Purposes;
• contractors, agents, service providers and other third parties we
use to support our business. These include but are not limited to
those parties which provide administrative or other services to us
such as mailing houses, logistics service providers, financial
services providers, advertising and marketing partners,
telecommunication companies, information technology companies, and
data centers;
• governmental or regulatory authorities having jurisdiction over
ArenaPlus or as otherwise permitted under Section 6.2;
• a user in the event of a merger, divestiture, restructuring,
reorganization, dissolution or other sale or transfer of some or all
of ArenaPlus’s assets, whether as a going concern or as part of
bankruptcy, liquidation or similar proceeding, in which personal
data held by ArenaPlus about our Service Users is among the assets
transferred; or to a counterparty in a business asset transaction
that ArenaPlus or any of its affiliates or related corporations is
involved in;
• and third parties to whom disclosure by us is for one or more of
the Purposes and such third parties would in turn be collecting and
processing your personal data for one or more of the Purposes.
8.2 We may share user information, including statistical and
demographic information, about our Users and information about their
use of the Services with advertising partners and third party
suppliers of advertisements, remarketing, and/or other programming.
We may share user information, including statistical and demographic
information, about our Users and information about their use of the
Services with advertising partners and third party suppliers of
advertisements, remarketing, and/or other programming.
8.3 For the avoidance of doubt, in the event that Privacy Laws or
other applicable laws permit an organization such as us to collect,
use or disclose your personal data without your consent, such
permission granted by the laws shall continue to apply. Consistent
with the foregoing and subject to applicable law, we may use your
personal data for recognized legal grounds including to comply with
our legal obligations, to perform our contract with you, to achieve
a legitimate interest and our reasons for using it outweigh any
prejudice to your data protection rights, or where necessary in
connection with a legal claim.
8.4 Third parties may unlawfully intercept or access personal data
transmitted to or contained on the site, technologies may
malfunction or not work as anticipated, or someone might access,
abuse or misuse information through no fault of ours. We will
nevertheless deploy reasonable security arrangements to protect your
personal data as required by the Privacy Laws; however there can
inevitably be no guarantee of absolute security such as but not
limited to when unauthorized disclosure arises from malicious and
sophisticated hacking by malcontents through no fault of ours.
8.5 As set forth in ArenaPlus’s Terms of Service, Users (including
any employees, agents, representatives, or any other person acting
for such User or on such User’s behalf) in possession of another
User’s personal data through the use of the Services (the “Receiving
Party”) hereby agree that, they will (i) comply with all applicable
Privacy Laws with respect to any such data, including any
collection, processing, storage or transfer of such data; (ii) allow
ArenaPlus or the User whose personal data the Receiving Party has
collected (the “Disclosing Party”) to remove his or her data so
collected from the Receiving Party’s database; and (iii) allow Arena
Plus or the Disclosing Party to review what information has been
collected about them by the Receiving Party, in each case of (ii)
and (iii) above, in compliance with and where required by applicable
laws.
8.6 Notwithstanding anything set forth herein, Users (including any
employees, agents, representatives, or any other person acting for
such User or on such User’s behalf) shall comply with all applicable
Privacy Laws and, in respect of any user’s personal data received
from ArenaPlus, (i) are not permitted to use such user’s personal
data except as reasonably necessary to respond to users’ enquiries
and to carry out respond to, process, deal with or complete a
transaction without the users’ and ArenaPlus’s prior written
consent; (ii) should refrain from contacting users using such
information outside of the ArenaPlus platform; (iii) are not
permitted to disclose such user’s personal data to any unauthorized
third parties without the buyer’s and ArenaPlus’s prior written
consent; (iv) shall employ sufficient security measures to protect
each ArenaPlus user’s personal data in their possession, retain such
data only for as long as necessary for the purposes above and in
accordance with the Privacy Laws, and to delete or return such data
to ArenaPlus upon any request from ArenaPlus or as soon as
reasonably possible upon completion of the transaction; and (v) to
inform ArenaPlus’s official mail at [email protected] , in the event
of any potential data breach or other loss of such user’s data.
9. INFORMATION ON USER AGE
9.1 The Services are not intended for individuals under the age of
21. We do not knowingly collect or maintain any personal data or
non-personally-identifiable information from anyone under the age of
21 nor is any part of our Platform or other Services directed to
individuals under the age of 21. We will close any accounts used
exclusively by such individuals and will remove and/or delete any
personal data we believe was submitted under the age of 21.
10. INFORMATION COLLECTED BY THIRD PARTIES
10.1 Our Platform uses Google Analytics, a web analytics service
provided by Google, Inc. ("Google"). Google Analytics uses cookies,
which are text files placed on your device, to help the Platform
analyze how Users use the Platform. The information generated by the
cookie about your use of the Platform (including your IP address)
will be transmitted to and stored by Google on servers in the United
States. Google will use this information for the purpose of
evaluating your use of the Platform, compiling reports on website
activity for website operators and providing other services relating
to website activity and Internet usage. Google may also transfer
this information to third parties where required to do so by law, or
where such third parties process the information on Google's behalf.
Google will not associate your IP address with any other data held
by Google.
10.2 We, and third parties, may from time to time make software
applications downloads available for your use via the Platform or
through the Services. These applications may separately access, and
allow a third party to view, your identifiable information, such as
your name, your user ID, your device’s IP Address or other
information such as any cookies that you may previously have
installed or that were installed for you by a third party software
application or website. Additionally, these applications may ask you
to provide additional information directly to third parties. Third
party products or services provided through these applications are
not owned or controlled by ArenaPlus. You are encouraged to read the
terms and other policies published by such third parties on their
websites or otherwise.
11. DISCLAIMER REGARDING SECURITY AND THIRD-PARTY SITES
11.1 WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER
INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We do implement a
variety of security measures to maintain the safety of your personal
data that is in our possession or under our control. Your personal
data is contained behind secured networks and is only accessible by
a limited number of persons who have special access rights to such
systems, and are required to keep the personal data confidential.
When you place orders or access your personal data, we offer the use
of a secure server. All personal data or sensitive information you
supply is encrypted into our databases to be only accessed as stated
above.
11.2 In an attempt to provide you with increased value, we may
choose various third-party websites to link to, and frame within,
the Platform. We may also participate in co-branding and other
relationships to offer e-commerce and other services and features to
our visitors. These linked sites have separate and independent
privacy policies as well as security arrangements. Even if the third
party is affiliated with us, we have no control over these linked
sites, each of which has separate privacy and data collection
practices independent of us. Data collected by our co-brand partners
or third-party web sites (even if offered on or through our
Platform) may not be received by us.
11.3 We therefore have no responsibility or liability for the
content, security arrangements (or lack thereof) and activities of
these linked sites. These linked sites are only for your convenience
and you therefore access them at your own risk. Nonetheless, we seek
to protect the integrity of our Platform and the links placed upon
each of them and therefore welcome any feedback about these linked
sites (including, without limitation, if a specific link does not
work).
12. HOW CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO OR CORRECT
INFORMATION YOU HAVE PROVIDED TO US?
12.1 Withdrawing Consent
12.1.1 You may withdraw your consent for the collection, use and/or
disclosure and/or request deletion of your personal data in our
possession or under our control by sending an email to our official
mail at [email protected] , and we will process such requests in
accordance with this Privacy Policy and our obligations under the
Privacy Laws and other applicable law. However, your withdrawal of
consent may mean that we will not be able to continue providing the
Services to you and we may need to terminate your existing
relationship and/or the contract you have with us.
12.2 Requesting Access to or Correction of Personal Data
12.2.1 If you have an account with us, you may personally access
and/or correct your personal data currently in our possession or
control through the Account Settings page on the Platform. If you do
not have an account with us, you may request to access and/or
correct your personal data currently in our possession or control by
submitting a written request to us. We will need enough information
from you in order to ascertain your identity as well as the nature
of your request so as to be able to deal with your request. Hence,
please submit your written request by sending an email to our
official mail at [email protected].
12.2.2 We reserve the right to refuse to correct your personal data
in accordance with the provisions as set out in Privacy Laws, where
they require and/or entitle an organization to refuse to correct
personal data in stated circumstances.
13. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
13.1 If you have any questions or concerns about our privacy
practices, we welcome you to contact us by e-mail at
[email protected]