ArenaPlus is the Philippines' Most Popular PBA, PVL, and E-Sports
gaming platform - an online sports fun betting platform licensed
by PAGCOR. Join to win big bonuses!
I. Member’s Basic Information
To become an ArenaPlus Member, new players may either personally
register onsite or through remote/online registration. Mandatory
information of the player and one (1) valid governmentissued
Identification (ID) Card must be presented. Only persons twenty-one
(21) years of age and above and not among the banned personalities
as provided under the Memorandum Circular No. 6, series of 2016, of
The Office Of The President, shall strictly be allowed to register
and avail of the services of a remote gaming platform.
II. Communications Opt In In order to improve your experience with
us, ArenaPlus may send you communication materials, including but
not limited to administrative and law mandated announcements,
projects, campaigns or promotional materials.
º E-mail º SMS º Phone Calls
º Social Media (Facebook, Instagram, Twitter and the like)
III. Collection and Privacy Statement ArenaPlus collects your
personal information as a requirement of the Philippine Amusement
and Gaming Corporation (PAGCOR) and for the purpose of providing you
with our services. Other than PAGCOR, our company needs to share
your information with vital suppliers, third party service
providers, related companies and subsidiaries to provide you with
our services, administration of your account, accounting, market
study promotions, play tracking, profiling and loyalty points,
promotional games, release of prizes and such other allied services.
In processing your personal information our company adheres to a
strict privacy policy in accordance with Republic Act No. 10173 or
the Data Privacy Act of 2012.
1. In addition to the above-mentioned purposes, our company collects
personal information, which will be used to facilitate the
transaction, track and administer your account, and improve
efficiency in providing you with our products and services.
2. Our company shall keep the Member’s information strictly
confidential. The information you give us will not be sold, shared
to subsidiaries, third party service providers, suppliers, related
companies or made available to the public, except in line with the
disclosed purposes, in the course of our ordinary business, or when
authorized by and in accordance with Philippine law or any valid
order of the court or government agencies.
3. Our Company applies strict security measures and uses automated
systems to make sure that the Data Privacy standards for
confidentiality, integrity and availability of your personal data
are met. Our employees are trained to handle your personal data and
we have internal controls in place to avoid and handle personal data
breach.
4. Our Company is governed by the laws of the Republic of the
Philippines. For all intents and purposes, the storage location of
all personal data collected is in the Philippines.
5. Your information shall be kept in our system for as long as your
account is active and for a period of at least one (1) year from
your last visit.
6. For any complaints, which includes but is not limited to the
handling, correction, or request for deletion of your personal
information, you may email at [email protected]
IV. Terms and Conditions for Membership ArenaPlus is open to
qualified individuals twenty-one (21) years old and above.
Pursuant to Presidential Decree 1869, as amended by Republic Act
9487, persons under 21 years of age or students of any school,
college, or university in the Philippines are not allowed to play in
this gaming establishment. Pursuant to Malacañang Memorandum
Circular No. 8, the following are not allowed to enter, stay, and/or
play in the gaming establishment/platform.
1. Government officials and employees connected directly with the
operation of the government or any of its agencies; and
2. Members of the Philippine National Police (PNP) and Armed Forces
of the Philippines(AFP).
3. Persons under 21 years of age or students of any school, college,
or university in the Philippines.
4. PAGCOR officials and employees;
5. Unregistered players;
6. Banned individuals;
7. Spouse, common-law partner, children, parents of officials and
persons mentioned in items (1), (2), and (4) above.
8. Persons included to the National Database of Restricted Persons;
9. Gaming Employment License (GEL) holders; and
10. Financiers/Loan Sharks and the like. ArenaPlus has the right to
deny application or terminate the membership of any individual who
violates the terms and conditions of the membership or provides
false or inaccurate information during the membership registration.
Member’s Affirmation and Consent I am 21 years of age or older, I
have read and understood Terms and Conditions of membership and
agree to abide by them, as amended from time to time and declare
that the details in this application are true and correct.
I acknowledge and agree to be bound by, and undertake to comply
with, the house rules, regulations, and policies issued by the
Philippine Amusement and Gaming Corporation concerning the
operations and management of this establishment.
I also read and understood the company’s Collection and Privacy
Statement, and I freely give my informed consent to the collection
and the uses of my personal information. I understand that
withdrawal of this consent will result in the deactivation of my
membership.
I am required to complete the Know Your Customer requirements prior
to my first withdrawal or within seven days, whichever comes first.
I am aware that funding, withdrawal, and/or transfers from and to a
payment/banking solution other than my registered account may cause
suspension, termination of my account, subject to further
verification of ArenaPlus.
I may make transactions to a 3rd party, such as GCash, Paymaya etc.
through ArenaPlus Remote Gaming Platform. By using the services, I
agree that ArenaPlus may use all information, including personal and
billing information, provided by me to ArenaPlus in the course of
using the Services (“Payment Instructions”). I acknowledge and agree
that it is my sole responsibility to ensure that all my funding and
withdrawal transactions are correct, complete, and accurate in all
respect and I understand that time is required to process my account
instructions. The account instructions provided by me will be
treated as final and executory. Further, by providing ArenaPlus with
my account instructions, I agree to deposit/withdraw or allow
ArenaPlus to deduct from my account all fees and charges associated
with my fund instructions.
Standard Processing Periods for Deposit and Withdrawal Transactions:
On delayed deposits and withdrawals due to third-party payment
provider’s scheduled preventive maintenance – Account will be
monitored within 24 hours.
If the amount has not been reflected in the player’s account, player
is requested to report back to ArenaPlus to ensure that funds will
be credited back into the player’s account.
The standard processing period for deposit and withdrawal
transactions through third-party payment provider’s amounting to
Php1 to Php50,000 is One (1) to Three (3) business days.
The standard processing period for deposit and withdrawal
transaction through third-party payment provider’s amounting to
Php50,000 to Php500,000 is Three (3) to Five (5) business days.
While the standard processing period for deposit and withdrawal
transaction through third-party payment provider’s amounting to
Php500,000 and above is Five (5) to Ten (10) business days.
ArenaPlus is not responsible for any delays caused by circumstances
beyond its control, such as, those arising from transactions with
third party payment providers and vendors.
ArenaPlus has No Liability
I acknowledge and agree that no liability shall be attached to Arena
Plus if the latter is unable to complete any funding instructions
initiated by me for any reason beyond Arena Plus’ control,
including, but not limited to, the following:
i If, through no fault of ArenaPlus, my Account does not contain
sufficient funds or if the deposit or withdrawal would exceed the
transactional limit set for my Account;
ii ArenaPlus payment processing centre is not working properly or is
under system maintenance and I am aware or have been advised by
ArenaPlus about the malfunction or system downtime or maintenance
before I execute the fund transfer instructions
iii I have not provided ArenaPlus with the correct account
information, or information that I provided becomes incorrect;
and/or
iv Circumstances beyond Arena Plus’ control (such as, but not
limited to, fire, flood, system breakdown, technical bugs or
malfunction, and/or types of players; or interference from an
outside force), even if foreseeable or foreseen, that may prevent
the proper execution of the transfer instructions and ArenaPlus have
taken reasonable precautions to avoid those circumstances.
Account Suspension may be implemented by ArenaPlus due to the
following reasons:
a. National Database for Restricted Persons – persons banned from
gaming.
b. Multiple accounts – only one (1) remote gaming platform account
shall be allowed per player per remote gaming platform.
c. Promo and Chips Abuser – engaged in activities that are in breach
of our promotional guidelines.
d. Underage and Banned Personalities – only persons twenty-one (21)
years of age and above and not among banned personalities
e. Other transactions that may be deemed suspicious and subject to
further investigation upon the sole and exclusive discretion of
ArenaPlus.
f. Use of bot software is not permitted and, if the player is found
to have used such software, it will be considered cheating, and the
player may be sanctioned accordingly.
Anti-Money Laundering (AML) Compliance Provision
1. Compliance with AML Laws: a. The User acknowledges and agrees
that ArenaPlus, the operator of this remote gaming platform
(hereinafter referred to as "the Platform"), is committed to full
compliance with all applicable AML laws and regulations, including
but not limited to the Anti-Money Laundering Act (the "AML Act").
2. Customer Verification and Reporting:
a. By using the Platform, the User consents to and understands that
ARENA PLUS may perform customer verification checks and maintain
records of User transactions in accordance with AML requirements.
b. The User agrees to report any suspicious or potentially
AML-related activities or transactions to ARENA PLUS as soon as such
activities are identified.
3. Record-Keeping:
a. ARENA PLUS shall maintain accurate records of User transactions,
personal information, and AML compliance efforts as required by law.
Such records may be retained for a specified period in accordance
with AML regulations.
4. Termination of Accounts:
a. The User acknowledges that ARENA PLUS reserves the right to
suspend, terminate, or restrict access to the Platform for any User
found to be involved in, or reasonably suspected of being involved
in, money laundering or other illicit financial activities. ARENA
PLUS may, but shall not have the obligation to, inform you prior to
suspending, terminating or restricting the access pursuant to this
clause. You acknowledge the authority of ARENA PLUS to suspend,
terminate or restrict the Access and accordingly, you shall hold
ARENA PLUS free and harmless against any and all consequences of
such suspension, termination or restriction, or any loss or damage
which you may suffer as a result thereof.
5. Cooperation with Investigations:
a. The User agrees to cooperate with ARENA PLUS, law enforcement
agencies, and relevant authorities in the event of an AML
investigation or inquiry related to their activities on the
Platform.
6. Penalties for Non-Compliance:
a. The User acknowledges that non-compliance with AML laws and
regulations may result in legal penalties and could lead to the
suspension, termination, or restriction of their account on the
Platform.
7. Amendments to AML Requirements:
a. The User agrees that ARENA PLUS may, at its discretion, amend its
AML requirements to align with changes in AML laws and regulations.
Users are expected to adhere to these changes promptly.
ArenaPlus Community User Agreement
Welcome to the ArenaPlus Creator Incentive Program! Before you begin
creating and earning with us, please carefully read and agree to the
following terms and conditions:
1. Age Limit and Eligibility:
Users should be at least 21 years old and above in order to join or
participate in the ArenaPlus Community. By participating in the
ArenaPlus Creator Incentive Program, you confirm that you are
legally eligible to enter into this agreement and that you agree to
abide by all its terms and conditions.
2. Content Guidelines:
All content created under this program must adhere to our
guidelines. Content should be original, informative, and relevant to
the betting community. Plagiarism or copyright infringement will not
be tolerated.
3. Warranty:
All content, logos, and other creative virtual media, upon uploading
to the ArenaPlus Community, the user warrants that they own the
content and that no Intellectual Property Rights or Copyrights Law
have been violated.
4. Right to Deprive and End Cooperation:
ArenaPlus reserves the right to deprive users of earnings and
terminate cooperation if any plagiarism or copyright issues are
discovered. We take intellectual property rights seriously and will
take necessary actions to protect them.
5. Limited Liability:
Users agree to release and hold harmless ArenaPlus from any
liability, loss, or damage as a result of any and all actions,
cases, and proceedings filed against the user for any violation of
the laws mentioned or any terms and conditions of the Agreement.
6. Payment:
Users will be compensated according to the incentive rules outlined
by ArenaPlus. These rules are subject to change at any time, and
users are responsible for staying updated on any modifications.
7. Performance Expectations:
ArenaPlus expects users to consistently meet performance
expectations. Failure to do so may result in termination of
cooperation with the user.
8. Payment Procedures:
All payments will be sent to the user's account balance as outlined
in the incentive rules. ArenaPlus will not be held responsible for
any issues that may arise during the cashout procedure, including
but not limited to technical difficulties or errors in payment
processing.
9. Modification of Terms:
ArenaPlus reserves the right to modify or update these terms and
conditions at any time. Users will be notified of any changes, and
continued participation in the program implies acceptance of the
modified terms.
By participating in the ArenaPlus Creator Incentive Program, you
acknowledge that you have read, understood, and agree to abide by
all the terms and conditions outlined in this agreement. If you have
any questions or concerns, please contact us for clarification
before proceeding.
These Terms of Use are subject to changes, revisions, updates, and
amendments from time to time without the need of prior notice or
consent of the user.