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Most login problems come down to one of a few common causes — and most have a quick fix. Here’s how to log in, recover a forgotten password, and what to do if your account won’t let you in.
How do you log in to your account?
Visit the official login page and enter the username and password you created during registration. Once your credentials are confirmed, you’ll have access to your ArenaPlus account and can manage your activity from there.
To access your account, follow the steps below:
Step 1
Tap Sign In in the upper-right corner of the screen. You can log in using either a one-time code or your password.
Step 2
Enter your registered mobile number. A verification code will be sent to you via SMS when using a one-time code to log in.
Step 3
If you are logging in using a one-time code, enter the 4-digit verification code. If you are logging in using your password, enter your registered password. Tick the box to confirm that you agree to the Terms of Use and Privacy Policy.
Step 4
Tap Sign In to access your account.
What should you do if you forget your password?
Use the password recovery option on the login page to securely reset it. When you set a new password, make it strong and unique — reusing a password from another account is one of the more common ways accounts get compromised.
You can reset your password in just a few minutes. Follow the steps below:
Step 1
Tap Sign In in the upper-right corner of the screen.
Step 2
Select Forgot Password?
Step 3
Enter your registered mobile number, then tap Reset Password. A verification code will be sent to your mobile number.
Step 4
Enter the 4-digit verification code, then create and confirm your new password.
Note: When signing in with your new password, ensure that uppercase and lowercase letters are entered correctly.
Why can't you access your account?
A few things commonly restrict access:
- Entering an incorrect username or password
- Additional identity verification being required
- Temporary security checks applied to your account
- Multiple unsuccessful login attempts
If you’re not sure which of these applies to you, support can review your account and walk you through the specific next step.
What should you do if you suspect unauthorized access?
If you believe someone may have accessed your account without permission, act immediately:
- Change your password
- Contact ArenaPlus support
- Review your recent account activity
Support can help investigate the situation and take steps to keep your account protected going forward. Acting quickly matters here — the sooner a password is changed and the account flagged, the less window there is for further unauthorized activity.
Frequently asked questions
How do I log in to my account?
Visit the official login page and enter the username and password you created during registration.
What should I do if I forget my password?
Use the password recovery option on the login page to securely reset your password.
What should I do if my account is locked?
This is usually a temporary security measure. Contact support so they can assist with restoring access safely.
How can I keep my account secure?
Create a strong password, keep your credentials private, avoid sharing your account, and regularly review your account activity.
ArenaPlus is a PAGCOR-licensed sportsbook open to players aged 21 and above. Gambling does not guarantee earnings or financial gains — always have a game plan and play within your means. If you’d like tools to manage your play, visit ArenaPlus’s Responsible Gaming page, or contact PAGCOR at (02) 8522-0299 / www.pagcor.ph/regulatory/responsible-gaming.php. Gambling can be addictive — know when to stop.
